Frequently asked questions
Learn more about using an eSIM for prepaid data, or reach out to our team directly for help.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without needing a physical SIM card.
How do I receive my eSIM?
After purchase, you’ll receive an email with a QR code. Simply scan it to activate your eSIM.
Is my device compatible with eSIM?
Most newer smartphones, tablets, and laptops support eSIM.
Can I use eSIM and my regular SIM at the same time?
Yes! eSIM works alongside your physical SIM, so you can keep your existing number while using data abroad.
How long does it take to activate my eSIM?
Activation is instant once you scan the QR code and follow the instructions.
Do you offer unlimited data plans?
Yes! Some locations offer unlimited data options. Check specific country plans for details.
Can I top up my eSIM with more data?
Yes! If your plan allows top-ups, you can easily add more data through your account.
What if I have issues with my eSIM?
Our 24/7 support team is here to help. Contact us here for quick assistance.
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